The terms we work by.

Who we are

eleonwood.com is run by Eleonwood (“we”, “us”), a hospitality technology studio in Santorini, Greece, that makes websites, software and marketing for hotels, restaurants and spas. You can reach us at [email protected].

About these terms

By using this site you accept these terms. If you do not agree with them, please do not use the site.

When we work together, these terms apply alongside the proposal or agreement we sign with you. Where the two differ, the signed proposal or agreement prevails.

How we handle personal data is explained in our privacy policy. If any provision of these terms is found invalid, the rest remain in force. For any question about them, write to [email protected].

Information on this site

The content of this site is for general information. We aim to keep it accurate and up to date, but it is not professional advice and it may change without notice.

Our case studies describe real projects we have delivered.

Prices, proposals and contracts

Package prices shown on this site are “from” prices. They are indicative and are not an offer that can be accepted.

The final scope, price and applicable VAT for any work are set out in a written proposal. A contract is formed only when a proposal or agreement is accepted in writing. Sending an enquiry through the contact form does not create a contract or any obligation for either side.

Acceptable use

When you use this site, you agree not to:

• use it in any way that breaks the law or infringes the rights of others;
• try to disrupt or overload it, gain unauthorised access to it, or probe, scan or test its security;
• copy or scrape its content at scale, by automated means or otherwise;
• send us personal data about other people without their permission, or information you know to be false, through the contact form.

We may block access to the site for anyone who breaks these rules.

Our content and intellectual property

The content of this site, including its text, design, illustrations and code, and the name and marks Eleonwood, belongs to us or to our licensors and is protected by intellectual property law.

The screenshots and material in our case studies are shown with our clients’ permission. They, and the brands they show, remain the property of those clients.

You may not copy, reproduce, adapt or reuse any of this content without permission, except for the normal sharing of links to our pages.

How we work with clients

Each engagement is defined by its proposal or agreement, which sets out the scope, deliverables, timeline, price and payment terms.

As a client, you agree to:

• provide the content, access and approvals the work needs, on time;
• make sure you hold the rights to any material you give us, such as text, photographs, logos and data, and that our use of it for your project does not infringe anyone else’s rights.

If inputs we need arrive late or are missing, the timeline moves accordingly. Changes to the agreed scope are quoted separately.

Third-party services

Many projects rely on services run by others: hosting, domains, payment providers, property management systems (PMS), booking engines, maps, email, analytics and app stores. These services operate under their own terms and fees.

We are not responsible for their outages, or for changes they make to their services, prices or terms.

Ownership of deliverables

Once the work has been paid in full, you own the deliverables made specifically for you, or receive the rights in them that the proposal specifies.

We keep ownership of our pre-existing tools, code libraries, components, know-how and general methods. Where any of these are part of your deliverables, we grant you a licence to use them as part of those deliverables.

Open-source components remain under their own licences.

Portfolio and case studies

Unless you ask us not to, or our agreement says otherwise, we may show completed work in our portfolio and case studies. We never publish your confidential information.

Confidentiality

Each of us will keep confidential the non-public information the other shares in the course of our work together, and use it only for that work. This does not apply to information that is already public, or that the law requires to be disclosed.

Results and standard of care

We carry out our work with reasonable skill and care. Search rankings, bookings, revenue and other commercial results depend on many factors outside our control, so we do not guarantee any specific result.

Liability

• Nothing in these terms limits our liability for intent or gross negligence (article 332 of the Greek Civil Code), or in any case where the law does not allow liability to be limited.
• Otherwise, and unless the agreement says otherwise, our total liability in connection with a project is limited to the fees paid for that project.
• We are not liable for indirect loss, such as lost profit, or for loss of data where keeping backups was your responsibility.

Use of the site and links

The site is provided “as is”. We aim to keep it accurate and available, but we do not guarantee uninterrupted or error-free access.

Links to other websites are provided for convenience. We have no control over their content and are not responsible for it.

Force majeure

Neither of us is liable for delay or failure to perform caused by events beyond reasonable control, such as natural disasters, extreme weather, power or network failures, outages of third-party providers, epidemics or acts of public authorities. The obligations affected are suspended for as long as the event lasts.

Ending an engagement

An engagement can be ended as its proposal or agreement provides. Fees for work already done up to that point remain due.

Changes to these terms

We may update these terms from time to time. The date at the top shows the current version. The terms in force when an agreement is made apply to that agreement.

Governing law and disputes

These terms are governed by Greek law.

If a disagreement arises, please write to us first at [email protected], and we will try to resolve it amicably. If that is not possible, the competent courts of Greece have jurisdiction.

If you use our services as a consumer, you keep the mandatory protections of the law of your country of residence, including Greek Law 2251/1994 on consumer protection where it applies.